Terms of service.

Working with HIER BOSS should be simple and straight-up. These terms set the baseline so we’re all on the same page.

Bookings & Deposits

  • A 50% deposit is required to lock in your booking.

  • Deposits are non-refundable. If plans change, you may reschedule within 12 months for a 20% reschedule fee (based on availability).

  • The remaining balance is due before your event or before final delivery (for non-event projects).

Payments

  • We accept cash, check, or card via PayPal (card transactions include a ~3.5% fee).

  • All invoices include Hawai‘i GET (4.712%).

  • For approved organizations, Net 30 may be available. If payment isn’t received, the project pauses or cancels until it’s resolved.

Scope of Work

  • Every project is quoted based on the details you provide.

  • Revisions included: 1 round for short projects, 2 for medium, 3 for large/strategic. Additional revisions are billed at $75/hr.

  • If new work comes up that wasn’t in the original scope, we’ll send a separate quote before moving forward.

Rush Projects

  • Rush = any project with less than 2 weeks lead time or a hard deadline.

  • Rush projects include a 25% fee.

  • We accept a max of 2 rush projects at a time.

Cancellations

  • All payments are non-refundable.

  • If you cancel after work has begun, you will still be responsible for the cost of the work completed.

Events & On-Site Work

  • Travel and on-site time are included in your quote unless otherwise stated.

  • Hard costs (like venue, catering, rentals, materials) are billed directly to you.

Ownership

  • You own the final deliverables once paid in full.

  • HIER BOSS may share anonymized samples of work unless you request otherwise.

Confidentiality

  • We respect confidentiality. We’ll happily sign an NDA if needed.

Credit

  • With your approval, we may include a note like “Developed with HIER BOSS” on public-facing projects.

Final Word

When you work with HIER BOSS, you’re not just hiring a service — you’re joining a movement to get things done with clarity, confidence, and substance. We reserve the right to decline or discontinue service if a project or partnership doesn’t align with our mission and values. This keeps our work true to what we stand for and ensures we’re putting our energy where it makes the most impact. These terms keep things fair and straightforward so we can focus on what matters: bringing your vision to life.